Information & support
Refund & Cancellation Policy
This website does not collect payment for fireworks transactions. A partner retailer is the seller and determines transaction specific payment, cancellation and refund handling, subject to applicable law.
Before and after a retailer transaction
A cart selection or prefilled WhatsApp message is not proof of payment or a completed purchase. You may stop an enquiry before making a purchase. For an accepted retailer order, contact Astrocrackers promptly with its receipt or reference and ask for the retailer's applicable terms; statutory consumer rights remain intact.
Unavailable, incorrectly priced or cancelled products
If a product is unavailable, incorrectly priced, restricted by law, undeliverable, or a retailer cancels because of local rules, transport restrictions or force majeure, ask the retailer to explain alternatives and any refund due. Confirm any change before agreeing to it.
Wrong, damaged or defective items
For incorrect, damaged or defective goods, stop using the item, keep proof of purchase and contact the selling retailer promptly. Do not attempt to repair or relight fireworks. Remedies depend on the transaction and applicable consumer law; this page does not impose a blanket no-refund rule.
Duplicate payment or failed payment
This website takes no payments. For duplicate or failed payments made to a retailer, retain payment references and contact the retailer and the payment provider. Do not share card PINs or passwords with this site.
Escalation
If you cannot resolve a retailer issue, email pattasukadai-customercare@amgowth.com with a reference and retailer name. We can help direct your concern, but do not promise to refund payments we did not receive.